01
Tenancy-limited access
The tenant workspace shows the current property and tenancy context the owner has authorised.
- Only the invited tenancy
- No owner portfolio access
- No internal Operations notes
For tenants
A tenant workspace for shared tenancy records.
Invited tenants use RentalKey as a simple tenancy workspace for shared records and communication. It is not a payment portal, bond service or legal notice system.
02
Rent records and payment instructions
Tenants can review owner-recorded rent information and the owner-approved payment instructions. RentalKey does not process or hold rent.
- Rent amount and frequency where recorded
- Paid-to and recorded payment information
- Payment reference and owner bank-transfer instructions
03
Maintenance communication
Maintenance requests keep the issue, status, access availability and owner questions in one place.
- Report or review maintenance where authorised
- Availability is not entry authority
- Emergency guidance remains separate
04
Shared documents
Tenant-visible documents and tenant-facing messages stay separated from owner-only material.
- Shared tenancy documents
- Accessible download actions
- Owner-only documents remain denied
05
Messages
Tenant-facing conversations are ordinary platform messages. They are not automatically legal notices.
- Tenant-visible messages only
- Internal notes not visible
- Delivery state where supported
06
Appointments and inspections
Shared inspection or appointment records appear only when intentionally shared by the owner or authorised workflow.
- Entry, routine or exit inspections where shared
- Maintenance appointments where shared
- No restricted pilot booking controls
Common questions
Can a tenant sign up without an owner invitation?
No. Tenant access is invitation-based and limited to the tenancy and records intentionally shared by the owner.
Does RentalKey collect rent or bond money from tenants?
No. RentalKey does not collect, hold or transfer rent or bond money. Tenants pay using the owner-approved instructions shown in the tenancy workspace.
Are owner-only documents visible to tenants?
No. Tenants can see only documents the owner has made tenant-visible for the relevant tenancy or property.
Start with one property
Put your rental record in order before the next issue arrives.
Create an owner workspace, add a property and keep the records and next actions in one reliable place.