Section 1
Administrative software
RentalKey provides tools for organising rental records, reminders and workflows. It is not a property management agency, law firm, accountant, insurer, emergency service, tribunal or government service.
Terms
The operating boundaries of RentalKey.
Effective 22 July 2026. These terms summarise how the website is intended to be used and where responsibility remains with the account holder.
Section 2
Owner responsibility
Owners remain responsible for verifying records, meeting legal obligations, choosing providers, making approval decisions and using official processes where required.
Section 3
No rent or bond money handling
RentalKey does not collect, hold or transfer rent or bond money. Stripe is used only for the owner software subscription.
Section 4
Deferred and controlled-pilot features
Deferred or controlled-pilot capabilities are unavailable unless RentalKey explicitly enables them for the relevant environment and user. No public route creates a managed-service booking, provider assignment, payment, listing, viewing authority or legal notice.
Section 5
Acceptable use
Users must only enter information they are authorised to handle and must not use the service for unlawful, misleading, unsafe, discriminatory or harmful activity.
Section 6
Billing terms
Published software pricing, trial details, active-property counting and GST treatment are described on the Pricing page and during subscription setup.