Optional support services

Use software first. Add practical help only when you need it.

RentalKey keeps support requests connected to the property record while the owner retains approval over access, providers and spend.

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Maintenance Assist

Request help coordinating repairs, quote collection, owner approvals, tenant updates and invoice evidence. The owner still approves spend and final decisions.

Tenant request review
Trusted tradie first
Quote and invoice tracking

RentalKey Professional Inspections

RentalKey Professional Inspections cover entry, routine and exit inspections. Melbourne uses a controlled pilot; Sydney, Brisbane, Adelaide and Perth require RentalKey confirmation; regional properties use a custom availability assessment.

Routine, entry and exit support
External inspector handoff
Report preview and evidence notes

Viewing and Open Home Assist

Plan viewing/open-home support for owners who need someone to attend a property showing on their behalf.

Viewing request workflow
Property access notes
Outcome record for owner review

Bond Assist

Record bond reference numbers, receipt links and process status. RentalKey does not collect, hold or transfer bond money.

Bond reference record
Receipt/document storage
Money-handling boundary clearly stated

Compliance Assist

Track owner-entered due dates, evidence status and state-based minimum-standard reminders without replacing legal advice.

State-aware checklist prompts
Evidence status by property
Official-source reminders

Application records

Use invited, state-aware application forms and keep consent records connected to the property. RentalKey does not make applicant decisions for the owner.

Application invitations
Consent and document tracking
Owner final decision only

Evidence packs

Reports and evidence packs help owners prepare for accountant, maintenance or tenancy conversations. Professional advice remains external.

Rent ledger export
Document index
Maintenance and expense evidence

Common questions

Does using a support service make RentalKey the property manager?

No. Support services are designed as owner-controlled add-ons. The owner remains responsible for final decisions and approvals.

Can RentalKey arrange inspections or open homes automatically?

Owners—not the public—may request Entry, Routine or Exit inspections. Melbourne pilot requests follow configured coverage; Sydney, Brisbane, Adelaide and Perth require RentalKey confirmation; regional properties require a custom availability assessment. Viewing / Open Home Assist is separate and is not enabled by this inspection workflow. Requests also require owner-confirmed lawful notice and access arrangements where applicable.

Are listing and screening services live now?

RentalKey supports invited applications and consent records. It does not claim to provide open listing syndication or automated screening decisions.

Start with one property

Put your rental record in order before the next issue arrives.

Create an owner workspace, add a property and keep the records and next actions in one reliable place.

Create owner workspace