Help centre

Start with the task you need to complete.

Find the right path for property setup, rent records, maintenance, documents, invitations and account support.

Section 1

Getting started

Create an owner account, complete owner setup, add your first property and choose whether the property is tenanted or vacant.

Owner onboarding
Property setup
Minimum-standard reminders

Section 2

Adding properties

Each active property is tracked separately for pricing, compliance, tenancy, documents and records.

Occupied, vacant and preparing count as active
Archived properties do not count
State rules follow the property state

Section 3

Tenant and tradie access

Tenants and tradies need owner-enabled portal access for the email address they use to sign in.

Invitation resend controls
Accepted and last-seen status
Access can be disabled by the owner

Section 4

Rent ledger

RentalKey records owner-supplied rent information. It does not collect rent or process tenant payments.

Manual rent records
Receipt fields
CSV exports

Section 5

Maintenance records

Use the maintenance area to preserve requests, approvals, quote comparisons and completion evidence. Call emergency services first where safety is immediately threatened.

Trusted tradie assignment
Owner approval controls
Invoice/evidence records

Section 6

Documents and evidence

Upload lease, safety, expense, inspection and repair records to keep a property-level trail.

Private document storage
Tax-time pack
Compliance evidence

Section 7

Money handling

RentalKey does not collect, hold or transfer rent or bond money. Stripe is only for owner software subscription billing.

No Stripe Connect
No trust accounting
No bond processing

Section 8

Product boundaries

RentalKey organises administration. It does not provide legal, tax, financial, emergency or official government advice.

Use official authorities for legal rules
Use accountants for tax advice
Use emergency services for urgent danger

Section 9

Contact support

Use the contact page to report a product issue or ask for help with owner access.

Owner account access
Technical issues
Billing questions

Common questions

Can tenants or tradies sign in without an invitation?

No. Tenant and tradie access only works when an owner has enabled portal access for the matching email address.

Does RentalKey collect rent or bond money?

No. RentalKey records owner-supplied rent and bond information, but it does not collect, hold or transfer rent or bond money.

Where should owners go for legal or emergency issues?

RentalKey is an administration website. Owners should use official authorities, qualified advisers or emergency services when the issue involves legal, tax, financial or urgent safety decisions.